Booking Terms and Conditions

Terms and conditions for Green Italy Experiences' - Day Trips and Cooking Courses which are provided by Green Italy Tours . 

Green Italy Tours is a fully licensed Tour Operator registered in Ostuni (Brindisi) piazza Italia 35

 Your booking is confirmed once the payment has been received and  a voucher will be issued.

Cancellation policy: Cancellation sent up to 14 days before the tour, cooking course or transfer: no charge

From 5 to 13 days: 50 % penalty will be applied

Less than 4 days and no show: 100% penalty

For direct bookings please bear in mind that the 20% deposit is non refundable 

If you cancel a tour after the voucher and invoice has been issued, we will apply  a €35,00  administrative fee that will be not refunded for each tour you have booked.

Upon confirmation of your service you will receive a voucher with pick up location and time. You will be asked to arrive at the meeting point 10 minutes prior to the start of the tour unless we have agreed to pick you up from your hotel.

We cannot guarantee you will find our assistant or guide if you fail to arrive at the meeting point on time. On these occasions Green Italy Tours  is not responsible for any claim of refund or even partial refund.

Changes: Changes to your confirmed services must be requested in writing via e-mail at greenitalyexperiences@gmail.com.

Privacy: Green Italy Tours respects your privacy. Our company follows European and Italian privacy laws and standards outlined in INFORMATIVA SULLA TUTELA DELLA PRIVACY (D.L. 196/2003). When you provide  information about yourself, you agree that we can use it for our company’s purposes only, however this information will not be shared with third parties in accordance with the above laws.